Refund Policy

General Overview

This Refund Policy clearly defines the official refund rules, eligible conditions, processing procedures, and timeframes for all orders placed on our official website. This policy applies to all purchases of true wireless noise cancellation headphones, over-ear noise cancellation headphones, supporting services and peripheral accessories across all global regions. Our refund regulations are implemented with unified standards for all customers to ensure fair, transparent, and standardized after-sales service for every global order.
By completing payment and placing an order on our website, you fully acknowledge and agree to abide by all terms stated in this Refund Policy. All refund services are strictly implemented in accordance with the official specifications listed below, without regional differences or special treatment.

Eligibility for Refund

We offer a 60-day return and refund window for all products available on our store. Customers are eligible to apply for a full refund within the valid period if the purchased products encounter non-human functional failures, quality defects, inconsistent product description, or other legitimate abnormal issues during normal use. Refund applications due to personal adaptation problems, usage experience differences, or personal dissatisfaction are also acceptable within the 60-day valid period.
To qualify for a successful refund, the returned products and original accessories must be kept in complete, intact, and undamaged condition, without unauthorized disassembly, manual damage, modification, or abnormal wear caused by improper use. All original packaging, attached parts, and supporting items must be returned together with the products to complete the refund verification process.

Ineligible Refund Situations

Refund applications will not be approved if the products are damaged due to human error, improper operation, unauthorized repair or modification, deliberate damage, or long-term excessive wear that exceeds normal use consumption. Applications submitted beyond the 60-day valid return and refund period will also not be accepted.
In addition, we do not support partial refunds for intact products. Any order that has been confirmed as normally used, partially consumed, or artificially damaged will be deemed ineligible for refund service. Our professional inspection team will conduct comprehensive verification on all returned goods to judge the eligibility of refund applications.

Standard Refund Processing Timeline

Once we receive and inspect your returned items and confirm that the products fully comply with our refund eligibility rules, we will officially initiate the refund procedure immediately. Our unified processing cycle for all qualified refund orders is 5 to 10 working days.
All refunds will be returned via the original payment channel used for order settlement. Due to the different settlement rules and processing efficiency of various payment platforms and regional financial systems, the actual arrival time of funds may have a reasonable slight delay compared with our official processing cycle. Our team will track every refund order throughout the entire process to ensure timely and successful fund arrival.

Shipping & Fee Rules for Refund

Our official website implements a permanent global free shipping policy for all product orders, with no shipping fees charged for any valid purchase. For eligible return and refund orders, we follow a standardized fee settlement rule. No additional hidden fees, handling fees, or service fees will be deducted from the refund amount for qualified applications.
Customers shall be responsible for the return shipping costs incurred during the product return process, unless the return is caused by official product quality problems or our delivery errors. All refund amounts are calculated based on the actual order payment amount with unified USD settlement standards.

Order Cancellation Rules

Customers can apply for order cancellation and full refund before the order is shipped. Our orders will be processed and shipped within 1 to 3 working days after payment. Once the order has entered the packaging and delivery process, order cancellation applications will no longer be supported. In this case, customers can initiate a return and refund application after receiving the products in accordance with our 60-day refund policy rules.

Service Support & Communication

If you have any questions about refund eligibility, application procedures, processing progress, or policy terms, please contact our official customer service team through the contact channels and email address displayed on our Contact Us page. Our professional after-sales team will provide accurate inquiry services and professional guidance for your refund applications.