Shipping Policy

General Overview

This Shipping Policy governs all order processing, packaging, delivery, and logistics rules for products purchased on our official website, including true wireless noise cancellation headphones, over-ear noise cancellation headphones, and all supporting peripheral products and services. We implement unified global shipping standards for all regions worldwide, ensuring consistent, transparent, and reliable logistics services for every customer. All orders are settled in USD, with standardized shipping arrangements and zero hidden charges for global users.
By placing an order on our website, you confirm that you have read, understood, and agreed to all terms outlined in this Shipping Policy. All logistics services are executed in accordance with the official specifications below, with no regional discrimination or differentiated rules.

Order Processing Time

All in-stock orders will be processed, inspected, packaged, and dispatched within 1 to 3 working days after successful payment confirmation. Our professional warehousing team conducts strict pre-shipping quality inspections for every product, checking product integrity, functional performance, and accessory completeness before shipment to ensure customers receive qualified and intact goods.
Orders are processed in the sequence they are received. Once your order enters the packaging and shipping process, the order status will be updated in real time. No modifications or cancellations can be made after shipment confirmation. For any adjustment demands after order processing, please refer to our refund and return policy for follow-up processing.

Global Delivery Timeframe

We provide unified global logistics distribution services covering all international and regional regions. The standard unified delivery time for all global orders is 6 to 12 working days. This delivery cycle applies to all customer regions without any regional difference settings.
To accommodate customers’ urgent usage needs, we also support expedited delivery options. Customers can choose the expedited shipping service during order placement to obtain a faster delivery experience. The specific delivery progress can be tracked in real time through the official order query channel.

Free Shipping Policy

Our official website implements a permanent global free shipping policy for all products. There are no shipping fees, logistics handling fees, remote region surcharges, or any other hidden freight costs for any valid order. Regardless of the order amount or delivery destination, all customers can enjoy free standard delivery services.
All product pricing on the website is transparent and unified in USD. The displayed product price includes all basic logistics service costs, ensuring a consistent and cost-effective shopping experience for global users.

Shipping Coverage & Restrictions

Our logistics services cover most mainstream global regions and support cross-border distribution for international customers. We adhere to standardized cross-border logistics processes to ensure stable and safe product transportation. While we strive to provide shipping services to all global regions, individual special regions with logistics restrictions due to objective transportation conditions will be prompted in real time during the order placement process.
Customers shall ensure that the submitted delivery address, contact information, and recipient details are accurate and complete. Incorrect address information, incomplete contact details, or abnormal recipient information that leads to delivery delay, package return, or lost goods shall be borne by the customer.

Order Tracking & Delivery Updates

Once your order is shipped, we will update the corresponding logistics tracking information in the order details page in a timely manner. Customers can check the real-time transportation status, delivery progress, and estimated arrival time through the official tracking channel. We will also synchronize key logistics status updates to customers to ensure timely grasp of order dynamics.
In case of minor logistics delays caused by objective factors such as customs inspection, regional transportation adjustment, and weather conditions, our team will actively follow up on the order progress and provide timely feedback to customers.

Undeliverable & Returned Packages

If the package is returned or failed to be delivered due to incorrect customer address, unsuccessful contact reception, or customer-initiated rejection, the subsequent re-delivery cost and related handling expenses shall be borne by the customer. If the package cannot be delivered normally due to our shipping error or product logistics problem, we will provide free re-delivery or full refund services in accordance with official rules.

Customer Support

If you have any questions about shipping time, logistics progress, delivery rules, free shipping terms, or package exceptions, please contact our professional customer service team via the official contact channels and email address listed on our Contact Us page. We will provide timely and professional logistics consulting and problem-solving services for all orders.